Citi Group Capacity Planning Business Analytics Lead-Vice President 

United States, Texas 

581320681

About CITI

Citi’s Global Workforce Optimization (GWFO) is an organization within Citi’s Enterprise of Excellence. Enterprise Excellence designs solutions providing transparency & visibility of the current state; empowers operations and functions to leverage enterprise solutions to drive improved process & workforce optimization; and supports the evolution of the organization via continuous improvement & simplification.

Our GWFO mission is to partner with Citi businesses globally to improve the customer experience, increase revenue, achieve service objectives, and maximize efficiency. GWFO support includes workforce management related activities, including capacity planning, analytics, and supplier tools support. Across the Citi Enterprise, we strive to:

• Drive workforce strategy and provide insights across capacity planning and supported applications to optimize people and processes
• Enable discipline, create consistency, and vigorously improve processes
• Deliver & optimize applications and tools in real-time while driving control rigor
• Serve as a trusted partner and subject matter expert supporting key strategic work

Who You Are:

Data Driven:A proven history of enabling decision making and problem solving with data. Conceptual thinking skills must be complimented by a strong quantitative orientation and data driven approach

Strong Communicator:You can communicate verbally and through written communication with clarity and can structure and present your work to senior leadership

Clear Results Orientation:You display a keen focus on achieving both short- and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls

You demonstrate strong judgment, integrity, and sensitivity to cultural diversity and key strategic themes across the Enterprise. Frequently involved in matters that require solutions based on complex, analytical thought

Qualifications

• 5+ years of practical application experience in the Business Intelligence & Data Management with a history of successfully delivering complex projects in the financial services sector or similar complex industry
• 5+ years of experience preferred with workforce capacity planning, forecasting, and scheduling within a complex, matrixed organization. Strong experience in advanced SQL, data pipeline and data modelling, visualization tools (Tableau, Power BI etc.), planning analytics tools (IBM Planning Analytics), building data roadmaps and strategies, serving executives with data/report/insights for strategic decision making
• BS in Computer Science, Economics, Finance, Data Science, Math preferred
• Prior experience in banking industry or financial services sector is highly desirable
• Experience with databases and coding languages (SAS, Python, R, etc.)
• Familiarity with call management, workflow, and workforce management applications
• Excellent analytical and critical thinking skills, with the ability to translate business requirement into technical solutions or opportunities
• Detail oriented with good organization and presentation skills
• Ability to interact with all levels, including senior management, as a business partner with good verbal and written skills
• Ability to work with minimal supervision in a fast-paced environment, to be able to prioritize work, set goals and complete work by designated deadlines; ability to work independently
• Ability to build alliances, influence and negotiate to drive decisions; Positions oneself to be a partner to drive results along with key stakeholders and decision makers. Provide input/recommendations to the respective budget and financial impacts to the organization

Anticipated Posting Close Date:

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