Boston Scientific Commercial Data Insight Analyst 

Malaysia, Kuala Lumpur 

580232373

KeyResponsibilities

• Access management and accounts creation for EduCare – To support the local teams in accounts & access management for internal & external users in EduCare using an IT ticketing system.
• Provide first-level incident management for EduCare – Ability to support internal & external users on general queries about EduCare as well as to escalate technical issues faced by users to appropriate technical teams for resolution.
• Work with various product teams to continuously enhance the product usability and user experience based on internal and external customer feedback, concerns, and questions.
• Prepare application SOPs and maintain good data documentation that fulfills audit requirements and follows general process guidelines.
• Maintain quality of the data - Evaluating and identifying issues, coordinating and implementing corrections regularly.
• Monitor data usage to assist teams - have best practice trends in data use, and provide insight into how and where teams can use data to help in day-to-day decision-making.
• Ensure compliance and security of the data - Responsible for protecting the data—while providing information on potential risks and offering regulatory guidance
• Industry Knowledge: Experience in enterprise systems such as SFDC, SAP, and Tableau will be an added advantage.

Key Qualifications

• Minimum Bachelor’s degree required
• Knowledge and working experience in customer service management
• Knowledge and working experience in data management and analytic report creation
• Proficient in Microsoft Office software, especially Excel, PowerPoint, and SharePoint
• Experience in Learning Management Systems & digital content management will be an added advantage.
• Experience in Sales Cloud, AWS, SQL, Tableau or any other equivalent Software.
• Experience of working in an International environment with multiple languages.
• Understand Process controls and DTPS/SOPs.
• Outstanding social skills and excellent verbal and written communication skills
• Foster a diverse workplace and participate as a team player.
• Come up with improvement ideas related to the workstream.