Citi Group Cash & Trade Processing Rep C03 - Evening Shift Resident/Onsite 

United States, New York 

579966848

Responsibilities:

• As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards.
• Perform the following functions with strong proficiency:
  • client impacting quality control functions including exception handling and transaction verification
  • all data entry functions, including audit
  • specialty functions within the operations process
  • Perform as a subject matter expert for all data entry functions
• Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
• Readily adapts to changes in deadlines and changes in daily work assignments
• Expected to escalate observed issues timely and appropriately
• Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
• Professionally interact and positively collaborate with team members, peers and managers across shifts and sites to ensure client timelines and quality requirements are met
• Support higher level tasks as needed
• Professionally provide feedback and guidance to other processors related to the quality/productivity output of their work
• Assist in the monthly Management Control Assessment review process
• Facilitate new hire and cross functional education as needed
• Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
• Accept feedback in a constructive manner
• Actively engage in cross-site, cross-shift committees and initiatives
• Actively contribute to a positive team environment and culture
• Embrace change and support business directives
• Treat everyone with dignity and respect
• Adhere to Citi Values and Code of Conduct
• Other duties to support the business as needed

Qualifications:

Required

• Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
• Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
• Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
• Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
• Excellent attention to detail, targetingstraight-through-processing
• Strong data entry skills
• Intermediate PC Proficiency; including MS Office and Lockbox Applications
• Professional written and verbal communication skills
• Prior Lockbox, payment processing, banking experience or operations experience
• Previous audit and quality control experience preferred
• Self-motivated, goal oriented with strong time management skills
• Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
• Manual dexterity required, all tasks are repetitive
• U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
• Must be able tospeak/write/understandEnglish
• Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
• High School diploma or GED

Anticipated Posting Close Date:

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