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Citi Group Cash & Trade Processing Rep C03 - Evening Shift Resident/Onsite 
United States, New York 
579966848

10.09.2024

Responsibilities:

  • As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards.
  • Perform the following functions with strong proficiency:
    • client impacting quality control functions including exception handling and transaction verification
    • all data entry functions, including audit
    • specialty functions within the operations process
    • Perform as a subject matter expert for all data entry functions
  • Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
  • Readily adapts to changes in deadlines and changes in daily work assignments
  • Expected to escalate observed issues timely and appropriately
  • Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
  • Professionally interact and positively collaborate with team members, peers and managers across shifts and sites to ensure client timelines and quality requirements are met
  • Support higher level tasks as needed
  • Professionally provide feedback and guidance to other processors related to the quality/productivity output of their work
  • Assist in the monthly Management Control Assessment review process
  • Facilitate new hire and cross functional education as needed
  • Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
  • Accept feedback in a constructive manner
  • Actively engage in cross-site, cross-shift committees and initiatives
  • Actively contribute to a positive team environment and culture
  • Embrace change and support business directives
  • Treat everyone with dignity and respect
  • Adhere to Citi Values and Code of Conduct
  • Other duties to support the business as needed

Qualifications:

Required

  • Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
  • Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
  • Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
  • Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
  • Excellent attention to detail, targetingstraight-through-processing
  • Strong data entry skills
  • Intermediate PC Proficiency; including MS Office and Lockbox Applications
  • Professional written and verbal communication skills
  • Prior Lockbox, payment processing, banking experience or operations experience
  • Previous audit and quality control experience preferred
  • Self-motivated, goal oriented with strong time management skills
  • Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
  • Manual dexterity required, all tasks are repetitive
  • U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
  • Must be able tospeak/write/understandEnglish
  • Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
  • High School diploma or GED
Operations - Transaction ServicesCash Management

Full timeGetzville New York United States$38,480.00 - $47,430.00



Anticipated Posting Close Date:

Sep 13, 2024

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