Citi Group Head Quality Engineering Investor Services Technology 

India, Maharashtra, Pune 

579965624

Leadership

• Development of the strategic direction of the quality engineering function to harmonize with technology objectives.
• Build the quality engineering vision, strategy, and execution plan for Investor Services.
• Effectively communicates Investor Services testing strategy to stakeholders across the organization, clients and regulators.
• Develop and implement strong quality engineering governance for design, build and deployment of new applications. Reducing manual effort and improving efficiency.
• Define and implement common standards, procedures and governance processes to create and maintain consistent and best in class engineering protocols.
• Provides thought leadership in quality engineering, new technologies including cloud, Gen AI, digital assets and enable business with competitive advantage.
• Accountable for team budgeting, resourcing, stakeholder management and delivery.

Quality Engineering and Automation

• Standardization of quality engineering processes, tooling and improvements in testing quality at each key stage of the lifecycle. Driving continuous, measurable improvements
• Championing automation with a laser focus on automation of testing and manual tasks.
• Exhibits sound understanding of theories and practices in quality engineering.
• Implementation of CI/CD integrated testing methodologies, enabling continuous testing across development pipelines.

Engineering Principles

• Build and embed SRE principles into quality engineering by implementing proactive failure detection, observability and automated resilience testing to improve system reliability and scalability.
• Seek to leverage new toolsets, such as AI/ML for self-healing test automation, predictive defective analysis, etc.
• Champion DevOps processes, ensuring seamless integration of automated testing, CI/CD pipelines, infrastructure as code and continuous monitoring to enhance software quality and reliability.

Governance

• Develop, maintain and communicate key metrics, OKRs, KPIs to monitor and demonstrate measurable improvements in quality and delivery.
• Represent Investor Services Technology at various Technology governance forums.
• Oversight of testing phases to ensure compliance with Citi’s Technology standards related to software development.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• Significant experience (15+ years) working in Technology supporting Financial Services, preferably Transaction Banking, with commensurate people management experience.
• An impactful delivery track record, including the build, testing, deployment, integration and ongoing management of large-scale technology ecosystems
• Experience of application development and hybrid cloud and multi-cloud environments
• Strong influencing skills and ability to work in an environment where priorities are frequently changing
• Ability to engage with senior management with clear and concise written and verbal communication with the ability to develop working relationships across the organization
• Ability to manage multiple activities and changing priorities, work under pressure to meet tight deadlines.
• Methodical, attention to detail, using data to drive discussions
• Strong analytical and problem-solving skills
• Perform complex problem solving and business trade off decision analysis

Education:

• Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

C15, Director

Time Type:

View the " " poster. View the .

View the .

View the