Citi Group Head Services Technology MD 

United States, District of Columbia, Washington 

491920657

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Responsibilities include:

• Build and lead a 15,000-person Technology team (with a blend of FTE members and managed resources) responsible for developing technology solutions to address complex business requirements
• Partner with Services front office to manage a large technology budget of $1.5Bn and prioritize Book of Work and deliverables
• Manage the technology estate aligned to the Services EMT; Partner with EMT on quarterly business reviews with the CFO and CEO
• Manage the implementation, enhancement and scalability ofServices platforms(1,200+ applications in production), ensuring convergence to global consistency, standard platforms, mitigation of key risks (controls), and alignment with architecture principles
• Drive transformation to agile product delivery, including adoption of concepts akin to business agility, organize around value and lean portfolio management
• Pioneer a strong engineering culture to include adoption of the CIO engineering manifesto & testing manifesto
• Drive developer productivity through adoption of CI/CD tooling and code completion tools such as GitHub Copilot. Monitor and improve DORA metrics for the group
• Manage large digital transformations and implementations to include new platform offerings, regulatory commitments and enterprise-wide GEN AI tool adoption
• Lead and manage external regulator reviews and updates representing technology
• Collaborate with CISO and the CTO to drive enterprise-wide priorities such as information security controls and strategic architectures and technologies
• Ensure Services Technology operates within Technology Risk appetite, including cyber risk appetite. Further to that, actively improve controls through automation and ensure continued improvement in risk and control culture
• Oversee relationships with key 3rd party vendors including software providers and extended workforce providers, which may include RFP processes
• Establish appropriate management governance processes while delivering on regulatory and associated data programs including successful and timely closure of Issues/CAPs/MRAs/BSER breaks
• Drive and implement Citi Technology-wide initiatives for continued process improvement such as supporting Citi’s data architecture strategy & controls automation strategy
• Manage the performance of the group including mid and year end appraisals, management of promotion pipelines and succession planning
• Foster an inclusive, diverse and ethical organization

Qualifications:

• Significant experience in Financial Services preferably in Transaction Banking
• Possesses an observable and impactful delivery track record, including the architecture, build, deployment, integration and ongoing management of large-scale technology ecosystems
• Demonstrated skills in developing and executing strategies for transformation programs
• Strong influencing skills and ability to work in an environment where priorities are frequently changing
• Proven ability to establish and maintain business partnerships and client relationships
• Experience analyzing client requirements and developing suitable, cost effective solutions
• Comprehensive understanding and awareness of appropriate corporate and regulatory policies
• Experience in performing complex problem solving and business trade off decision analysis
• Experience of work in a process driven environment
• Demonstrated people leadership / management
• Ability to provide leadership to the next generation of the global technology journey

Anticipated Posting Close Date:

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