The opportunity
- Duck Creek Support with 6 to 8 years of exp.
Your key responsibilities
- Duck Creek Support and Maintenance (Senior 6-8 years) has the prior experience to manage support projects.
- Proficient in maintaining and supporting Duck Creek project, enhancements, conducting testing, and managing deployments.
- Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
- Experience in Production support Projects
- Proactive monitoring.
- Manages middleware applications which have various interfaces including DuckCreek system (preferable).
Skills and attributes for success
- Deep understanding and experience of Duck Creek framework, implementation and components
- Experience in Core Java and Spring Boot.
- Excellent business communication skills
- Should have understanding and experience of software development best practices.
- Excellent leadership skills
- Prior Client facing experience
- Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
- Understand service management and change management activities, along with SLAs and estimator tools.
- Should have worked on incident management , problem management and release management.
- Should have idea on SDLC life cycle along with release planning and management.
To qualify for the role, you must have
- Service management knowledge as per ITIL.
- Good communication and resource management skills.
Certification:
- ITIL 4 certification (Good to have)
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.