Microsoft Senior Program Manager 

United States, Georgia, Atlanta 

578359638

, process excellence and innovation

Global Payout Solutions (GPS)within Micare experts in compliant and

• People Focused – The needs, well-being, and growth of the team is a priority.

• Tomorrow-minded – We focus on innovation and scalability to drive business outcomes.

• Data Driven – Decisions and actions are based on data insights.

• Customer Obsessed – Our customer is at the center of all business decisions and actions.

• Curious – Passionate for learning and open to taking risks & failing fast.

your job is toown therelationship, investment. You havedeveloping relationships& high-quality engagementplanning &execution. You love the challenge of solving big, bold problems. You see opportunities when others see failures. You are a effective communicator, able to customize your message to many layers in a largeand you are comfortable delivering difficult messages when they areYou have helicopter thinking (big picture) but have an ability to go to ground level details.You are an influencer, knowing how todrive change in other organizations,instrument processes and ensure quality in designYou are an experiencedmanager and take pride in delivering solid, clean, projects. You are tenacious in unearthing risks and mitigate them proactively, engaging whoever you need for support to do this. You have either had experience in an Operations environment or a Sales Incentives operational environment. You willrelationships with various Business, Operations and Engineering groups to understand existing processes and systems while driving improvements to the same. You will be accountable forsuccessful investment launches and governance management, drivingchange through data

Required/minimum qualifications

• Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience
  • OR Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience
  • OR equivalent experience.

• Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.
• Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
  • OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
  • OR equivalent experience.

• Build, develop andmaintainhighly collaborative and effective working relationships with key stakeholdersfacilitateproactive planning, agreement on cross group delivery plan of record, smooth communication and risk/issue tracking and resolution.
• Identifyrequirements for program change from policy stakeholders, assess feasibility to deliver, capture and document technical requirements for calculations and payments and create a working Plan of Record/roadmap items for enhancements/change, drive change control, proactivelyidentifyand manage risks and issues, committed focus on escalation management/future mitigation, triage, cross group coordination and milestone management.
• Holds deep insights into program performance and program execution health. Leverages these insights to address gaps and opportunities with the goal to deliver greater program performance andutilizationrate by partners.
• Proficient in all aspectsof operations for yourportfolio- understand theend-to-endflow, how the business rules are executed and ensuring compliance is the top priority.
• Workswith capability manager peers to ensure integrity oftheend-to-endprocess and ability todeliverprogrammatic goals through operational processes.
• Design, store, andutilizerelevant data as it pertains to yourportfolio
• Translatebusiness and operational strategies into actionable process improvement efforts with defined outcomes.
• Works with both business,capability

Embody our and