Cisco Senior Research Program Manager 

United States, Georgia, Atlanta 

14833861

Application window has been extended and expected to close on 03/28/2025. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

In your role as a Senior Research Operations Program Manager, you'll play a crucial part in increasing the impact of our research efforts. You'll lead the development of our knowledge management practice and facilitate the discovery and application of research insights across the organization and beyond. This is your chance to demonstrate your strengths and interests to influence and craft various facets of research operations.

• Cultivate a culture and practices that empower researchers and PWDRs build upon existing knowledge in scalable and impactful ways.
• Advance the visibility, discoverability and adoption of insights by developing processes, tooling, services and training to promote data triangulation, secondary research, insights exploration, and operationalizing information requests for different audiences including researchers and partners
• Partner with researchers and research leadership to define how insights are recorded, managed, curated, discovered, visualized and used
• Lead and maintain primary and secondary data and insights used to evolve user personas based on JTBD framework
• Develop success metrics, track, communicate and drive improvements
• Curate and socialize research updates throughout the Security Design Organization and beyond

• 3+ years of experience in a knowledge or information management role, or a research role that involves library, information management, or information technology responsibilities.
• Proven ability to build and manage research libraries, effectively organizing complex and diverse research outputs.
• Demonstrated success in program development, including crafting, implementing, and measuring the impact of programs with substantial software components.
• Proficiency in tools and technology: Dovetail and SharePoint, including the ability to build on SharePoint. Must be comfortable working in an experimental environment and working with emerging technology (i.e. AI, Retrieval Augmented Generation, graph and linked data)

• Background in Library Sciences, either through formal education or professional experience
• Experience with leading Research communications and developing communications strategies to promote insights adoption at a company level
• Experience in technical B2B user research and/or cybersecurity
• Project management background: ability to lead sophisticated projects and set achievable, measurable goals with effective outcomes