Microsoft Senior Research Program Manager 

Ireland, Dublin 

437403493

• Bachelor’s Degree in Social Sciences, Psychology, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, or related field AND experience in market and/or customer experience insights
• OR Master's Degree in Social Sciences, Psychology, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, or related field AND experience in market and/or customer experience insights
• OR Doctorate in Social Sciences, Psychology, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, or related field AND experience in market and/or customer experience insights
• OR equivalent experience.
  • Experience with a range of research methodologies or deep expertise in one (i.e. quantitative methodology or qualitative interviewing and focus groups).
  • The ability to collect information and identify patterns/trends in complex data. This includes the ability to gather, integrate, and interpret information from quantitative and qualitative sources; use these data to generate insights and create reports that communicate these insights effectively to stakeholders
  • Proficient program management skills
  • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment

• Master’s or Higher Degree in Social Sciences, Psychology, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, or related field AND experience in experience in market and/or customer experience insights
• OR equivalent experience resulting in a strong quantitative & analytical aptitude.
• The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw conclusions, generate alternatives and solutions, and evaluate the consequences of choosing each alternative using quality metrics and data. This includes the ability to convert general data and findings into applied, specific information and suggestions that add value to business planning and strategies.
• Ability to transition from high level strategic thinking to creative and detailed execution.
• Oral and written communication skills, with a keen ability to communicate ideas effectively with executives and engineering teams.
• Experience working within global cross-group and matrixed team environments.
• Experience working with software engineering teams and familiarity with cloud computing
• Expertise in statistical analytics tools (SPSS, R, Python) and/or SQL and/or Power BI is a huge bonus

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• Research Excellence: You will be responsible for research delivery that includes research report creation, research communication readouts, operations and methodological improvements associated with large tracking studies and ad hoc research. This will include oversight and implementation of analytical work from both in-house and vendor-driven teams to create key reports used to support Azure Leadership by providing the lens of the customer into planning and strategic initiatives.

• Stakeholder Collaboration: You will be working with various internal stakeholders including Customer Support Leadership, Customer Experience representatives, Field representatives, Azure Engineering, and more. We don’t see other teams as different organizations but as part of our extended team working together to deliver great experiences to our customers while upholding Microsoft’s business values. The successful candidate will be able to demonstrate a track record of program delivery along with the ability to navigate the Microsoft organization, hierarchies, and uses knowledge of key business drivers and stakeholder priorities to influence others.

• Growth Mindset: We seek a team member who will use this opportunity to exemplify Microsoft’s core values and leadership principles. Be a part of a team that seeks diversity in perspective, collaborative and transparent team culture and excitement to be a life-long learner. Ideal candidates will derive energy from problem solving complex customer experience issues and will have a blend of outstanding strategic, business, communications, and program management skills.