Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
As a Global Sales Support Specialist, you will provide support to our Field Sales Teams with quoting of complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules. You will also support short-term marketing sales promotions while collaborating with internal business partners to ensure that deals are moving forward.
Leveraging your passion for knowledge sharing, you will facilitate training with the Field Sales Team on Quote to Order processes and procedures guidelines, educate new hires on Salesforce and advanced quoting sessions. You will also be able to identify system gaps or improvement opportunities and escalate to proper resources for resolution.
Each team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed. Requests for assistance from an Account Manager are prioritised for completion based on revenue acquisition, customer relationship building and other forms of determining timing requirements.
The Global Sales Support Specialist resides within the Sales operations organization and fulfils a variety of key support functions to help ensure revenue attainment. This role will report to the Global Sales Support Manager.
Your Impact
- Hardware quoting and order tracking to ensure that deals are closed efficiently and accurately
- Collaborating with cross functional teams such as Sales Operations, Sales, and Deal Desk to improve the sales process
- Reviewing and developing new processes to improve the effectiveness of the sales organization
- Providing training and coaching to sales on the contract and quote building process
Your Experience
- At least 3 years of relevant experience in sales support or sales operations
- Excellent written and verbal skills - ability to communicate with customers, distributors, and resellers
- Proficiency with Google Workspace and experience with CRM systems (Salesforce CPQ and Steelbrick highly preferred)
- Organized with demonstrated initiative - ability to independently handle and prioritize multiple tasks simultaneously in a fast-paced, high-pressure environment to ensure timelines are met
- Willingness to work extended hours depending on month-end or quarter-end workload
- Ability to work specified shifts (i.e. 8:30 am to 5:30 pm) to accommodate regional requests
All your information will be kept confidential according to EEO guidelines.
