Elastic Collections Analyst 

India, Karnataka, Bengaluru 

577858483

The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills.

What you will be doing:

• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure.
• Contact customers, via email and phone, to secure outstanding balances.
• Perform account reconciliations, as needed, to resolve any account discrepancies.
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
• Work with customers who have delinquent balances to negotiate payment plans.
• Process customer credit card payments. Address any credit card declines with the customer.
• Respond to customer inquiries within a 24 - 48-hour time period.
• Confer with management to determine if additional actions are required for delinquent accounts.
  

What you bring along:

High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better. You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.

If that's you, hopefully you also have:

• Degree preferably in Accounting, Finance, or Business
• 2+ years of professional experience in A/R & Collections
• Strong communication skills, both verbal and written
• Strong attention to detail, robust analytical skills, and multitasking capabilities
• Strong customer service and creative problem-solving skills
• Strong ability to work independently, prioritize, and balance multiple projects simultaneously in a distributed, dynamic, fast-paced, and deadline-driven environment
• Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners
• Proficiency in MS Office, G-Suite applications, and advanced Excel skills including pivot tables and vlookups
• Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills
• Positivity! We each love what we do and believe that a positive attitude matters

Bonus Points:

• Experience in SAAS/software industry
• Experience with foreign currency and multiple international subsidiaries EMEA, APAC, NA
• Experience with Netsuite, Salesforce and G Suite

The person will need to work EMEA hours, IST - 2 pm to 11 pm