Wells Fargo Lead Applications Support Platform Engineer - Wires & Payments 

Singapore, Singapore 

577765310

In this role, you will:

• Support a suite of applications across varying technologies enabling wires and payment processing.
• Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Drive recovery efforts during incident calls. Gather essential information for root cause analysis and stability improvement.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Conduct incident management and coordinate/implement solutions to prevent customer impact.
• Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.

Required Qualifications:

• 6+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 6+ years of experience with Linux
• 3+ years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
• 2+ years app development or support in payments and/or wires applications

Desired Qualifications:

• Experience in payments and/or wires application technology (major/large banking technology experience).
• Exposure/knowledge/understandingin MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
• Linux bash scripting ability – develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
• Kafkaunderstanding/experience.
• Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
• Extremely strong verbal, written, and interpersonal communication skills.
• Ability to identify root-cause issues/improvement opportunities, and design approaches.
• Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
• Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc.

Job Expectations:

• Ability to independently drive recovery efforts during incidents and help identify key players/partners.
• Open to work in flexible hours and on-call support.
• Quality communicator: Ability to communicate (written/oral) with teams and leadership to clearly explain issues and status updates in plain language.
• Hands on experience setting up observability for production applications for application and infrastructure monitoring/alerting.
• Drive/initiate review and analyze complex technical challenges which require in depth evaluation of problems and coordinating fixes with partners.
• Mentor, coach, and develop fellow team members.
• Document processes and alert response runbooks. Ensure technical knowledge is shared widely throughout the team.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.