In this role, you will:
- Support a suite of applications across varying technologies enabling wires and payment processing.
- Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
- Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
- Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
- Drive recovery efforts during incident calls. Gather essential information for root cause analysis and stability improvement.
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
- Conduct incident management and coordinate/implement solutions to prevent customer impact.
- Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
- Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
Required Qualifications:
- 6+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 6+ years of experience with Linux
- 3+ years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
- 2+ years app development or support in payments and/or wires applications
Desired Qualifications:
- Experience in payments and/or wires application technology (major/large banking technology experience).
- Exposure/knowledge/understandingin MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
- Linux bash scripting ability – develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
- Kafkaunderstanding/experience.
- Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
- Extremely strong verbal, written, and interpersonal communication skills.
- Ability to identify root-cause issues/improvement opportunities, and design approaches.
- Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
- Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc.
Job Expectations:
- Ability to independently drive recovery efforts during incidents and help identify key players/partners.
- Open to work in flexible hours and on-call support.
- Quality communicator: Ability to communicate (written/oral) with teams and leadership to clearly explain issues and status updates in plain language.
- Hands on experience setting up observability for production applications for application and infrastructure monitoring/alerting.
- Drive/initiate review and analyze complex technical challenges which require in depth evaluation of problems and coordinating fixes with partners.
- Mentor, coach, and develop fellow team members.
- Document processes and alert response runbooks. Ensure technical knowledge is shared widely throughout the team.
6 Oct 2024
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.