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Apple JAPAC Business Operations Analyst Retail Customer Care Singapore 577359087
19.12.2024
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Description
RESPONSIBILITIES: - Perform quantitative analysis to identify trends, key root causes affecting key performance indicators, translate data into actionable insights and collaborate closely with site lead, Area Managers and Vendor Managers to connect the dots between data and business- Define, measure and track performance, ensuring end-to-end visibility of metrics, and driving consistency across regions- Engage with partners to define and achieve metric goals
Minimum Qualifications
- 4+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience
- 3+ years of confirmed data analytics experience including significant knowledge across these tools and languages: Excel, Tableau, SQL, and Python
- Effective presentation and communication skills, including ability to explain sophisticated data and charts in a concise manner to large cross-functional audiences
- Solid team player and analytical demeanor
Preferred Qualifications
- Experience supporting contact centers is preferred
- Experience in performing statistical modeling and analysis and Text Analytics is a plus
- Bachelor’s degree in engineering, mathematics, finance, statistics, economics or other quantitative area, Master Degree or equivalent experience is a plus
- Business level fluency in Japanese is a huge plus
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