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Apple JAPAC Business Operations Analyst Retail Customer Care Singapore 126061824
25.03.2025
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Minimum Qualifications
- Bachelor’s degree in engineering, mathematics, finance, statistics, analytics or other quantitative area, master’s degree a plus. 5+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience. Contact Center experience preferred.
- 3+ years of proven data analytics experience including strong knowledge across these tools and languages: Excel, Tableau, SQL, and Python for data collection, storage, cleaning, preparation, analysis and visualization.
- Effective presentation and communication skills, including ability to explain complex data and charts in a concise manner and influence and engage with senior leadership.
Preferred Qualifications
- Familiarity with AWS and Snowflake preferred.
- Experience in data science models and statistical analysis techniques such as text analytics, hypothesis testing, sentiment analysis, regression etc.
- Proven problem-solving, stakeholder management and cross-functional project work experience. Ability to stay positive in high stress situations and balance multiple tasks in a dynamic environment.
- Comfortable to work independently with strong work ethic and attention to detail.
- Curious and self-motivated individual who is highly interested to develop new skills and learn new technologies.
- Business level fluency in Japanese is a huge plus
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