Adidas RETAIL STORE TRAINER FO BIATORBÁGY 

China, Shanghai, Yangpu District 

576967191

Key Responsibilities:

Service Culture

• Role-model service standards and salesfloor leadership skills

• Provide feedback on observed service behaviors of all team members

• Drive daily Team Huddles and Team Captain role on the salesfloor

• Champion consumer NPS and membership initiatives
• Conduct consumer NPS call-backs
• Drive product knowledge transfer to selling behaviors

• Support adoption of consumer facing tools.

Learning Operations

• Create monthly training calendar with store leadership and local Training team

• Plan and coordinate all learning activities for new and existing team members

• Go-to person in store for adidas retail digital learning platforms

• Guide and support Store Leadership Team on creating and completing learning plans
• Organize and ensure availability of relevant training materials
• Support participant journey in expert and specialists certification programs

• Support learning needs related to campaign launches and events

Learning Delivery

• Facilitate in-person and virtual training sessions
• Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
• Deliver service and selling skills training

• Deliver evergreen and seasonal product learning in relevant categories

• Deliver new employee Onboarding program

• Engage with the learners throughout their digital learning journey.

Learning Analytics

• Demonstrate impact of learning initiatives using adidas learning analytics tools

• Identify Store learning results for recognition and/or action planning

• Update Store Leadership on learning progress and completion rates
• Analyze NPS reports and propose recognition or action planning on service

• Provide Feedback on Retail learning programs to local Training Team

Authorities:

Key Relationships:

• Consumers
• Store Leadership and Team
• Local Retail District Leader, Local Retail Training Manager
• Europe Retail Training Academy, Europe Retail & Consumer Excellence Team

• Global Retail Training community.

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills in both Hungarian and English
• Strong communication skills including impactful presentation and facilitation skills
• Advanced numeracy and literacy
• Good MS Office Skills
• Solid business acumen and in-depth knowledge of Retail, Consumer and People KPIs
• Ability to multi-task

• Efficient and effective in time management
• Ability to develop strong and credible relationships with store team.

Requisite Education and Experience / Minimum Qualifications:

• College or university degree
• Consumer facing experience

• 2 years’ experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background