Bank Of America Sr Service Specialist 

United States, Arizona, Phoenix 

576750781

This job is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.

:

• Must have at least 1+ years of strong inbound call center work experience in a fast-paced environment.

• Experience receiving at least35calls throughout the business day,

• Exceptional Customer Service experience and excellent oral and written communication skills

• Must be able to multitasks and manage multiple systems simultaneously throughout the day.

• Must have experienced with Microsoft Office Suite, especially Excel.

• Comfortable with ongoing change and learning newtechnology/processes.

• Excellent time management and prioritization skills, with ability to meet deadlines under pressure.

Skills:

• Analytical Thinking

• Claims Management

• Customer and Client Focus

• Oral Communications

• Written Communications

• Account Management

• Adaptability

• Attention to Detail

• Critical Thinking

• Problem Solving

• Active Listening

• Coaching

• Collaboration

• Executive Presence

• Stakeholder Management

1st shift (United States of America)