Capital One Director Product Management - Collections Experience 

United States, Virginia, Arlington 

576250399

Center 1 (19052), United States of America, McLean, Virginia Director, Product Management - Collections Experience

The ideal candidate will:

• Have the balanced decision making, teamwork, and product skills to manage the full-stack of current Collections customer experiences

• Have exceptional judgment and stakeholder management skills to create a unified customer experience roadmap that balances short-term urgent needs with experimenting for the future

• Be comfortable in deep partnership with a broad coalition of functions; great decision making is a team sport and you need to be comfortable being all about the team

• Deeply respect the importance of keeping our promises to customers and doing so in a provably well-managed way

• Be an active partner to the RTIC platform reinvention, helping reimagine the future of Collections experiences as we sunset our legacy platforms

• Be a talent magnet and a growth engine, leading and attracting a world-class product management team and raising the game for all of Collections and CS&S

This role leads a team that broadly has three components:

• Digital channels and experiences - including web, mobile, Push, SMS, emails

• Non-digital channels and experiences - including outbound dialing, agent, and letters

• Collections legacy platforms that drive our current experiences

Basic Qualifications:

• Bachelor’s Degree

• At least 7 years of experience in digital product management

Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 5+ years of experience in Agile product management

• 5+ years of experience translating business strategy and analysis into consumer facing digital products

New York City (Hybrid On-Site): $233,100 - $266,000 for Director, Product ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.