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The ideal candidate will:
Have the balanced decision making, teamwork, and product skills to manage the full-stack of current Collections customer experiences
Have exceptional judgment and stakeholder management skills to create a unified customer experience roadmap that balances short-term urgent needs with experimenting for the future
Be comfortable in deep partnership with a broad coalition of functions; great decision making is a team sport and you need to be comfortable being all about the team
Deeply respect the importance of keeping our promises to customers and doing so in a provably well-managed way
Be an active partner to the RTIC platform reinvention, helping reimagine the future of Collections experiences as we sunset our legacy platforms
Be a talent magnet and a growth engine, leading and attracting a world-class product management team and raising the game for all of Collections and CS&S
This role leads a team that broadly has three components:
Digital channels and experiences - including web, mobile, Push, SMS, emails
Non-digital channels and experiences - including outbound dialing, agent, and letters
Collections legacy platforms that drive our current experiences
Basic Qualifications:
Bachelor’s Degree
At least 7 years of experience in digital product management
Qualifications:
Bachelor’s Degree in Computer Science or Engineering
MBA or Master’s degree
5+ years of experience in Agile product management
5+ years of experience translating business strategy and analysis into consumer facing digital products
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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