Unity Industry Partner Relations Manager SMB 

Denmark, Capital Region of Denmark, Copenhagen 

576034965

What you'll be doing

• Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives
• Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks
• Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach
• Using Gainsight and the customer health score to analyze customer behavior patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and reinforce our customers' success
• Be the voice of our customers, funneling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps

What we're looking for

• Experience working in the Architecture, Engineering, Construction, or Automotive industries
• Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Client Outcomes Manager, Account Manager, Onboarding Specialist
• Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change
• Strong analytical and technical skills and a data-driven approach to your work
• Excellent English communication skills (written and verbal)

You might also have

• Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, and Sketchup
• An understanding of software and/or product development processes (C #, Unity Editor, game development)
• Proficiency in additional spoken languages - (French, German)

Additional information

• Relocation support is not available for this position
• International relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position