Bank Of America Operations Analyst - Global Payment Investigations 

United States, North Carolina, Charlotte 

575134025

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Skills:

• Highly organized with strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Experienced with Microsoft Office Suite, especially Excel and PowerPoint
• Excellent time management and prioritization skills, with ability to meet deadlines in a changing production environment
• Experience with working independently and on teams
• Typing and Data entry experience
• Teamwork
• Proficient in problem solving and manages risk
• Ability to work independently & team collaboration.
• Business knowledge
• Design Thinking
• Strong analytical skills
• Able to work overtime when needed

Desired Skills:

• At least 2 years of FX Payments experience
• Regulation E knowledge
• Knowledge of Lean, Six Sigma or other process improvement techniques

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

1st shift (United States of America)