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Elastic Cloud Billing Operations Manager Costa Rica 574590722
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As a Cloud Billing Operations Manager, you will play a critical role in managing and optimizing our cloud billing processes and operations. This leadership position requires a deep understanding of cloud technology, financial operations of a SAAS business, scaling through Marketplaces & via Hyerscalers and strong ability to lead, influence and collaborate with cross functional teams.
What You Will Be Doing:
- Work with the Director of the Cloud Billing Operations team to develop and execute a strategic vision for the team in alignment with the organization’s goals and objectives
- Lead the development of cloud billing policies, procedures and best practices to drive efficiency, effectiveness and customer satisfaction
- Key stakeholder and project leader in implementation of evolving and new Cloud commercial models
- Build and manage a high performing team
- Collaborate with various teams including Support, Legal, OrderOps, Engineering etc. on escalated billing & contract issues to resolve customer disputes and their billing issues
- Leverage internal AI technology and documentation to achieve faster customer disputes resolutions
- Work with the Cloud Billing Engineering and Product teams to provide customer case intelligence and drive scalable solutions
- Share responsibilities within the Cloud Billing Operations team to support/back up cloud billing process, invoicing, suspension, termination, bad debt and marketplace cash application from various public cloud platforms
- Understand the current business systems and workflows to drive projects that improve customers’ billing experience and help us make proactive process improvements
What You Bring Along:
High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better.
You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.
If that's you, hopefully you also have:
- 7+ years of professional experience in billing operations, FP&A(Financial Planning & Analysis) or related financial operations, with at least 2 years as a people manager
- Good understanding of cloud technologies (e.g., AWS, Azure, Google) and cloud billing models.
- Strong communication skills, both verbal and written; ability to interact with customers and other teams
- Strong attention-to-detail
- Creative problem solving skills
- Strong ability to work independently and prioritize in distributed, dynamic, fast-paced environment
- Accustomed to working with case management system
- Positivity! We each love what we do and believe that a positive attitude matters
- Proficiency in MS Excel or Google Spreadsheet
Bonus Points:
- Experience with Netsuite, Salesforce, Stripe
- Strong analytical skills
- Basic proficiency in a SQL / Query language and/or Excel Macros
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Applicants have rights under Federal Employment Laws, view posters linked below:Poster and (Poster)
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