Elastic Cloud Billing Operations Manager 

Costa Rica 

574590722

As a Cloud Billing Operations Manager, you will play a critical role in managing and optimizing our cloud billing processes and operations. This leadership position requires a deep understanding of cloud technology, financial operations of a SAAS business, scaling through Marketplaces & via Hyerscalers and strong ability to lead, influence and collaborate with cross functional teams.

What You Will Be Doing:

• Work with the Director of the Cloud Billing Operations team to develop and execute a strategic vision for the team in alignment with the organization’s goals and objectives
• Lead the development of cloud billing policies, procedures and best practices to drive efficiency, effectiveness and customer satisfaction
• Key stakeholder and project leader in implementation of evolving and new Cloud commercial models
• Build and manage a high performing team
• Collaborate with various teams including Support, Legal, OrderOps, Engineering etc. on escalated billing & contract issues to resolve customer disputes and their billing issues
• Leverage internal AI technology and documentation to achieve faster customer disputes resolutions
• Work with the Cloud Billing Engineering and Product teams to provide customer case intelligence and drive scalable solutions
• Share responsibilities within the Cloud Billing Operations team to support/back up cloud billing process, invoicing, suspension, termination, bad debt and marketplace cash application from various public cloud platforms
• Understand the current business systems and workflows to drive projects that improve customers’ billing experience and help us make proactive process improvements

What You Bring Along:

High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better.

You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.

If that's you, hopefully you also have:

• 7+ years of professional experience in billing operations, FP&A(Financial Planning & Analysis) or related financial operations, with at least 2 years as a people manager
• Good understanding of cloud technologies (e.g., AWS, Azure, Google) and cloud billing models.
• Strong communication skills, both verbal and written; ability to interact with customers and other teams
• Strong attention-to-detail
• Creative problem solving skills
• Strong ability to work independently and prioritize in distributed, dynamic, fast-paced environment
• Accustomed to working with case management system
• Positivity! We each love what we do and believe that a positive attitude matters
• Proficiency in MS Excel or Google Spreadsheet

Bonus Points:

• Experience with Netsuite, Salesforce, Stripe
• Strong analytical skills
• Basic proficiency in a SQL / Query language and/or Excel Macros