Microsoft Partner Technical Consulting - Dynamics CRM 

India, Karnataka, Bengaluru 

572321602

Skills and Experience

The ideal candidate should have the following skills and experience:

• 5+ years of experience in consulting customers/partners or technical service-related roles.
• In-depth product knowledge on Dynamics 365 customer engagement & Power platform.
• Exposure on Demonstrating the product capabilities and functionality on the core out of the box scenarios for Dynamics 365 Customer Engagement suite including - Sales, Marketing, Customer service, Field service, Project operations & Customer Insights.
• Exposure on Demonstrating the product capabilities, functionality on the core out of the box & custom scenarios for PowerApps Canvas Apps, Model driven apps, Power Pages, Power Automate, RPA, Power virtual agent.
• Exposure on Microsoft Industry clouds
• Understanding about PowerApps ALM with Devops.
• Ability to understand the customer requirements and translate it back on how the same can be achieved in Dynamics 365 & Power platform.
• Good understanding on the design and architecture of Dynamics 365
• Customization & Development experience will be an added advantage.
• Demonstrate passion for MS products and technologies.
• Advanced technical problem-solving skills.
• Experience delivering technical presentations.
• Excellent Communication Skills.

Critical Exposure areas:

• Possess the ability to verbally explain MS Solutions in English to North American/EMEA/ASIA Partners with clarity and precision.
• Possess ability to deliver MS solutions in writing via e-mail.
• Proactively understanding partner needs and deliver services that enable them to be successful.

Responsibilities:

• Offer targeted technical engagements to entitled Partners by identifying opportunities and providing services proactively.​
• Provide best in class Pre-Sales services to partners via requirement gathering, scoping and deliver solutions by showcasing demos and helping partners with POCs, Solution Architecture assistance, technical recommendations, etc.
• Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft​.
• Architecture Guidance – Understand the partner's business requirement, technical environment, and provide robust and scalable advice that meets the partner's current and future requirements. The solution should be aligned with the MS technical roadmap by leveraging MS patterns and practices.
• Deployment Guidance - Provide guidance and best practice information to drive efficient deployments with Microsoft products to/ through the partner.
• Technology Migration Assistance - Understanding the partner's existing technical environment and business requirements to suggest a solution based on the latest MS technology. Also assisting in migration from competitive products.
• Best Practice Recommendation - Providing recommendations to partner using the MS patterns and practices, case studies and proven solutions, to help the partner build robust and scalable solutions.
• Partner Project Consulting Assistance - Help the Partner in resource coordination and aid for their on-going projects related to sales, deployments, or adoption of Microsoft solutions.