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THE ROLE
This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.
Following are the key tasks that this role will perform:
· Primary contact for the customer regarding technology and cloud service delivery discussions.
· Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.
· Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
· Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
· Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
· Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
· Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
· Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
· Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
· Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
· Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
· Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
· Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
· Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
· High proficiency in the SAP product portfolio, offerings, and industry solutions.
· Strong technical project management skills & customer-facing experience
· Strong ability to translate between technical and non-technical audience with confidence
· Strong engagement management, relationship building and de-escalation skills
· Excellent presentation, communication and moderator skills
· Good understanding of SAP solutions (releases, platform interdependencies, etc.)
· Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
· Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
· Willingness to undertake customer-related travel on short notice.
WORK EXPERIENCE
· 8+ years of experience with SAP Basis administrative duties REQUIRED.
· 8+ years of customer-facing SAP Technical Consulting experience.
· 8+ years of solution design, enterprise architecture, and or SAP implementation.
· 4+ years’ experience in technical project management for SAP Operations or Implementation
· SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
· Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
· SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
· Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
AI Usage in the Recruitment Process
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Please note that any violation of these guidelines may result in disqualification from the hiring process.
San Jose
Palo Alto
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