JPMorgan Client Operations Specialist 

India, Maharashtra, Mumbai 

57100537

Job Responsibilities

• Process/ validate account opening & various types of maintenance requests for the accounts of Private Banking clients.
• Ensure that all requests are completed before cutoff and there is no SLA miss.
• Liaison with onshore partners and investor groups for timely resolution of exceptions/queries.
• Respond promptly and accurately on requests & inquiries from the Front Office & Client Service group.
• Contribute towards other processes during the cyclical phase of low volumes.
• Ensure adherence to all service level commitments, process controls, and escalation policies
• Question the status quo and suggest/bring changes.

Required qualifications, capabilities and skills

• Bachelor’s Degree in Business Administration or Finance or equivalent work experience of min 2 years
• Ability to prioritize effectively and multi-task in a fast paced, team-based environment
• Possess strong analytical and problem solving skills
• Have a detail and control oriented mindset
• Excellent time management and organizational skills
• Ability to build strong partnerships with key stakeholders, management and colleagues
• Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills