Capital One Senior Associate Product Operations 

United States, Virginia, Richmond 

570975620

Senior Associate, Product Operations

Responsibilities:

• Support development of marketing, communication and change strategies from concept to launch

• Collaborate with partners (e.g., product managers, designers, project managers, engineers, heads of our business lines) to understand change impacts, identify dependencies and create tailored go-to-market plans for new features and new user groups

• Develop and manage product messaging that is easily consumed and understood by our users, to be used in-app and across multiple user engagement channels beyond email to achieve onboarding and adoption goals

• Contribute to the development and execution of user training (video tutorials, live training sessions, user guides) to drive engagement and adoption for new features and enhancements

• Work directly with end users to build trust and gather insights that will ultimately drive usage and inform the product lifecycle and future roadmaps

• Manage change management routines, channels and communications with various stakeholders/value chain partners across the commercial bank to ensure optimal leadership & associate engagement

• Utilize metrics to gather feedback and monitor adoption to help identify potential user resistance/performance gaps, and ultimately create adoption strategies

Basic Qualifications

• Bachelor's Degree or Military Experience

• At least 2 years of Product Operations, Product Marketing or Change Management experience

• At least 2 years of experience with Microsoft Office or Google Suite

Preferred Qualifications

• 3+ years of direct experience managing change using Agile or Waterfall methodology

• Strong verbal and written communication skills

• 3+ years of experience with managing marketing channels (e.g., in-app, web, video, in-person events)

• Strong collaboration and influencing skills

• Basic understanding of commercial banking or other financial services

• Prosci or other change management certification or designation

• Strong communication and problem solving skills

• Basic understanding of visual design principles

Charlotte, NC: $86,000 - $98,200 for Sr. Project Manager Richmond, VA: $86,000 - $98,200 for Sr. Project ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.