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JPMorgan Credit Card Collections Specialist II United States, Florida, Tampa 570924796
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At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day.
As a Credit Card Collections Specialist II at Chase, you will be tasked with delivering business results through creative problem-solving and negotiation with our customers. You will take a mix of inbound and outbound calls that handles accounts that have already charged off to recover the balance. You will have the opportunity to showcase your excellent communication and decision-making skills in a metrics-promoted environment. This role will challenge your adaptability and resilience as you navigate multiple technologies in a fast-paced setting. You will be expected to work both independently and as part of a team, adhering to all regulatory and departmental practices, while treating each customer interaction with respect and empathy.
Job responsibilities
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicates with customers in a metrics-driven environment
- Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Works both independently and in a team environment
- Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
- Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications, capabilities, and skills
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Collections, Sales, Retail or Customer Service industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
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