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JPMorgan Credit Card Collections Specialist II United States, Florida, Tampa 570924796
03.12.2024
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day.
As a Credit Card Collections Specialist II at Chase, you will be tasked with delivering business results through creative problem-solving and negotiation with our customers. You will take a mix of inbound and outbound calls that handles accounts that have already charged off to recover the balance. You will have the opportunity to showcase your excellent communication and decision-making skills in a metrics-promoted environment. This role will challenge your adaptability and resilience as you navigate multiple technologies in a fast-paced setting. You will be expected to work both independently and as part of a team, adhering to all regulatory and departmental practices, while treating each customer interaction with respect and empathy.
Job responsibilities
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicates with customers in a metrics-driven environment
- Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Works both independently and in a team environment
- Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
- Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications, capabilities, and skills
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Collections, Sales, Retail or Customer Service industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
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