Citi Group Software License Analyst Hybrid 

United Kingdom, Northern Ireland, Belfast 

570898627

Overview of Citi:

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

Responsibilities:

• Work on fast paced request management queues fulfilling requests on a first come first served basis.
• Provide customers with regular communicative updates on their requests and ensure a best in class service is provided throughout the lifecycle of the request.
• Identify and realize cost avoidance opportunities when completing requests.
• Perform license availability, alternative product options, and pricing for software products on a request by request basis.
• Evaluate product requests for completeness, accuracy and appropriate approvals.
• Build and maintain proactive relationships with vendors, large account resellers (LAR), Citi project teams and Citi Procurement Services (CPS) on software request activities.
• Receipt and validate software received from vendors and forward request to the appropriate technical teams for final delivery to clients
• Direct business to resolve non-compliance issues and ensure all adhere to compliance, regulatory & corporate policies & procedures pertaining to Software licensing
• Provide process guidance and arrange reseller quotes
• Compile demand forecasts deployment reports and budget commitments to assist Procurement & technology teams with price negotiation

Qualifications:

• Proven Customer Service Experience and Request Management Experience
• Automation / AI experience (advantageous but not essential)
• Relevant experience in IT/ Business Office with a proven track record of operational process change and improvement
• Experience in data analysis withintermediate/advancedMicrosoft Office Suite skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor’s/University degree or equivalent experience

What we Offer

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our page to learn more.

Highlights to our core benefits include:

• Award winning pension
• On-site health services
• Private medical insurance packages to suit your personal circumstances
• Paid parental leave
• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

What we’ll provide you

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
  

Time Type:

View the " " poster. View the .

View the .

View the