As a
WHAT YOU’LL DO
- Receive feedback from Success teams to help define strategic projects and process improvements to ensure an optimal model for our team and Wiz customers
- Work cross-functionally with other teams to support operational programs aligned to the overall organizational strategy
- Manage scalable “run the business” activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion.
- Be responsible for the data integrity across post sales systems (Salesforce, CS platform) of all data relating to Success programs and processes
WHAT YOU’LL BRING
- 5+ years' experience supporting CS operations activities, ideally at SaaS and/or Enterprise-focused organizations
- Strong knowledge of - Salesforce, CS Platforms a must - Snowflake, Zendesk, Tableau a plus
- Experience with customer health, renewal forecasting, Success KPIs, scaled programs
- Experience implementing programs and processes that scale; a willingness to “roll up your sleeves” to get work done as the organization grows
- Comfortable with being flexible in responsibilities as the organization grows and our global team continues to expand. Willing to support the evolving needs of the business
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders at all levels and from a variety of functions
