Cognyte System Support Specialist 

India, Haryana, Gurugram 

56943055

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough. Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

Responsibilities

• Provide support in satellite communication (SatCom) system management and O&S activities abiding to the service level agreement.
• Perform system health check and security monitoring.
• Prepare, execute, and report preventive maintenance tasks.
• Standby support for corrective maintenance and provide ad-hoc on-site support to client.
• Lead, troubleshoot, and resolve system issues.
• Participate in continuous improvement activities related to systems.
• Support configuration obsolescence management.
• Support patching of software when required.
• Maintain and update relevant documents for records and audit purposes not limited to issues, change, and resolution documents.
• Coordinate and liaise technical meetings with all stakeholders.
• Incharge of vendor management where services are required.
• Perform compliance assessment and reporting.
• Provide support in Satcom system management and O&S activities to maintain Service Level Agreement.
• Perform System health monitoring and security monitoring.
• Prepare, execute and report preventive maintenance tasks.
• Standby for corrective maintenance and provide ad-hoc on-site supports.

Requirement

• BTech in Electronics and Communication, Computer Science or Information Technology.
• Experience in RF and SATCOM Systems is a must.
• Minimum 5-7 years of working experience in an engineering role in project and service delivery.
• Hands-on experience with RF test equipment, including spectrum and network analyzers, power meters, oscilloscopes and power supplies.
• Possess IT networking skills such as ability to repair / configure servers, IT peripherals.
• Knowledge on different communication protocols at Network and Application level i.e. TCP/IP, HTTPS, SFTP, SNTP, etc.
• Experience in Windows and Linux operating systems, network tool, and virtualization.
• Some knowledge of mechanical engineering is useful.
• Able to work both independently and in a team-oriented, collaborative environment.
• Strong oral and written communications skills.
• Hands-on and ready to go on-site, able to work outside normal office hours occasionally.
• Performing component level and board repairs.
• Troubleshoot parts up to the board and component level.
• An understanding of basic electrical/electronic theory, measurement and analysis methods including, antenna gain, return loss (VSWR), isolation.
• Working with a range of RF-enabled devices including cell phone antennas, amplifiers, two-way radios, satellite systems, and internet access points.
• Troubleshooting circuits used in RF transmission independently and with site engineers.
• Identifying and repairing faults in finished assemblies making adjustments as required.
• Identifying the causes of faults and work with on-site teams to implement preventative measures so that they do not happen again.

Apply now.