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Dell Graduate Technical Support- Network Troubleshooting Morocco, Casablanca 569408793
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As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
• Resolve issues while working closely with multi-functional teams
• Provide feedback to Engineering for improving product quality and reliability
• Determine priority levels while negotiating and setting expectations with customers
• Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
• Drive excellence through quality closures and proper escalation of issues
• Freshly Graduated with a Bachelor’s degree in IT or equivalent
• Fluent in English and other language is a plus
• Infrastructureknowledge/troubleshooting/background(Storage, Networking)
• Ability to work under pressure with calmness and composure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
• Data center Knowledge
• CCNA
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
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