Dell Graduate Technical Support- Network Troubleshooting 

Morocco, Casablanca 

569408793

As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

• Resolve issues while working closely with multi-functional teams
• Provide feedback to Engineering for improving product quality and reliability
• Determine priority levels while negotiating and setting expectations with customers
• Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
• Drive excellence through quality closures and proper escalation of issues

• Freshly Graduated with a Bachelor’s degree in IT or equivalent

• Fluent in English and other language is a plus

• Infrastructureknowledge/troubleshooting/background(Storage, Networking)
• Ability to work under pressure with calmness and composure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
• Data center Knowledge

• CCNA