What You'll Do
- Develop specialized knowledge in your team's workflow and conduct account analyses.
- Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders.
- Provides the final decision about appeals to determine if the account should be activated or not.
- Manage a high caseload.
- Learn and master various systems used in the work environment.
- Contribute to team results by performing related activities as needed.
- Maintain a focus on data integrity and produce work of the highest quality.
Basic Qualifications
- Advanced English (reading and writing) - Level: B2+.
- Experience in highly detail-oriented environments, demonstrating a high degree of diligence and responsibility.
- Excellent written and verbal communication skills.
- Strong reading and interpretation skills, with attention to detail.
- Resilience to stress and pressure when working with high-severity cases.
- Passion for quality and process improvement; confidence to present feedback and findings to stakeholders.
- Proficiency in productivity tools (email, calendar), Google Suite, or Microsoft Office (Excel, PowerPoint).
- Ability to work in a team with a sense of shared purpose.
Preferred Qualifications
- Experience in fraud detection or document verification.
* Your English will be assessed during the recruitment process. *
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .