Bank Of America Operations Team Lead - 3rd Shift Wire Exception & Repair 

United States, Pennsylvania, Scranton 

569097735

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

• Support continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures,
• Providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager.
• Monitoring productivity and risk indicators
• Ensuring compliance with operational standards and serving as a liaison between associates and management.
• Monitor transactions for accuracy, adherence to procedures, and potential fraud or compliance concerns
• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• Minimum of 1 year experience in Operations and/or Wire Payments

• Minimum of 1 year experience in leadership or equivalent experience

• Analytical and detail oriented.

• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language

• Knowledge of Excel, Word, Outlook

• Ability to work independently, as well as, within a team.

• Overtime as required

• Schedule: 11pm to 8am

Desired Qualifications:

• Analytical, ability to compile reports and assist with strategic planning

• Experience with Operational Excellence

• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions

• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business.

• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization

• Team player attitude, enthusiasm and commitment

• Ability to prioritize, use own initiative and be flexible

• Ability to work under pressure, meet deadlines and navigate change

• Participates in projects as required

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management

3rd shift (United States of America)