Customer & Partner Engagement
- Act as the lead negotiator and advisor for Microsoft’s largest commercial agreements, building trust and strong relationships with customers and partners.
- Collaborate with internal teams (e.g., Deal Desk, Sales, Finance) and external stakeholders (e.g., partners, Licensing Solution Providers) to align licensing strategies with customer business needs.
- Proactively engage in strategic conversations with customers and partners to identify opportunities and resolve challenges.
End-to-End Deal Management
- Own the entire sales lifecycle: from planning and designing licensing solutions to negotiating terms, managing objections, finalizing contracts, and ensuring accurate billing.
- Tailor deals to customer requirements while adhering to Microsoft’s policies and compliance standards.
- Work on upsell and cross-sell opportunities, incorporating modern solutions such as AI, cloud adoption, and Microsoft’s latest technologies.
Strategic Account Planning
- Partner with account teams to integrate commercial strategies into overall account plans, ensuring alignment with customer priorities.
- Use your understanding of the customer’s business and industry trends to craft scalable and impactful proposals.
- Build future-looking plans to ensure customer success and continued adoption of Microsoft technologies.
Compliance & Governance
- Ensure all deals align with Microsoft’s ethical sales policies and comply with local regulations and global standards.
- Partner with compliance teams to address potential risks, ensuring transparency and a strong culture of governance.
- Coach team members and partners on compliance best practices and policies to streamline the deal-making process.
Driving Innovation & Value
- Simplify complex licensing and commercial agreements into actionable solutions for customers and partners.
- Demonstrate the value of Microsoft technologies, including Microsoft 365, Azure, Dynamics 365, and AI, to help customers achieve their business goals.
- Provide creative solutions that address customer challenges and unlock new opportunities for revenue growth.
Team Collaboration & Empowerment
- Share knowledge and support onboarding of new team members while fostering cross-functional collaboration.
- Empower colleagues and partners by providing clarity on Microsoft’s licensing strategies and policies.
- Act as a role model for collaboration, ensuring seamless alignment across sales, delivery, and partner teams.
What You’ll Do Day-to-Day:
- talk to customers and partners understanding their needs, explaining licensing options, and tailoring proposals.
- Deal Execution:negotiate and close agreements, ensuring smooth processing and alignment with policies.
- Strategic Planning:work with internal teams to identify growth opportunities and prioritize strategic accounts.
Problem-Solving:address objections, customize deals, and provide solutions to customer challenges.