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Key Responsibilities:
Drive ongoing consumer journey-driven marketing strategies and testing agendas for first-party programs in digital channels including email, mobile app, SMS and our website
Synthesize consumer research insights, marketing trends, competitive landscape, and macro external factors to identify new strategic recommendations to improve marketing and business results
Influence partners through data-backed storytelling
Partner with a broad set of cross-functional partners to build and launch campaigns through Salesforce Marketing Cloud and internal platforms
Collaborate with business analyst teams to understand total business performance and build on analysis to identify new opportunities and adjust marketing/ testing strategies
Write clear and concise creative briefs, test documents, test plans and strategies, driving continued performance and optimization against KPIs across channels
Continuously invest in opportunities to learn about and adopt new capabilities to build value-backed testing roadmaps and capture lessons learned to inform other program strategies
The ideal candidate:
Thrives on collaboration with partner teams and is comfortable operating in a large, matrixed organization
Is naturally curious, always seeking to know the why behind the why
Can manage the details of multiple projects, deadlines and changing priorities, while maintaining excellent and accurate work
Is a highly effective communicator and skilled relationship-builder who can influence internal decision makers with formal recommendations and informal networking
Does not shy away from data but rather leans into it to inform marketing and creative strategy recommendations
Continually pushes the boundaries and asks how we can continue to do things better, identifying areas of opportunity
Invests in management systems to keep you, your manager, business partners and key stakeholders informed of the status of your programs
Displays an ownership mindset of the work and is viewed as a program and process expert by peers
Thrives in ambiguity and is eager to come up with creative solutions to solve problems
Basic Qualifications:
Bachelor’s Degree or Military Experience
At least 4 years of experience in product marketing or multi-channel digital marketing
At least 4 years developing marketing test frameworks, driving optimization plans and creative strategy
At least 4 years of managing creative processes, partnering with creative and channel teams, and developing creative strategies and briefs
Preferred Qualifications:
At least 1 year of experience in marketing for financial services or another highly regulated industry
At least 2 years of experience working with marketing tech platforms, including data management platforms and/or customer relationship management systems (preferred: Salesforce Marketing Cloud, Workfront)
At least 4 years of experience working with cross-functional teams in a matrixed environment with a track record of effectively working autonomously and navigating ambiguity
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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