Microsoft Customer Business Outcomes Specialist 

United States, New York, New York 

568669025

Required/Minimum Qualifications

• 5+ years solution sales or solution assessment consulting, or related experience
  • OR Bachelor's Degree in IT, Business, Finance, or related field AND 4+ years solution sales, technical sales,business/technology consulting,or related experience
  • OR relevant certifications from Microsoft or competitive platforms AND 3+ years solution sales, technical sales,business/technology consulting,or related experience
  • OR equivalent experience.
• 2+ years of experience with any of the following: artificial intelligence, machine learning, responsible AI, Copilots, or Generative AI.

Preferred Qualifications:

• MBA
• Demonstrated ability to facilitate consultative workshops with senior level customer executives focused on solving their most pressing business needs
• Experience driving measurable outcomes over a long period of time across multiple activities.
• Focus on improving a culture of Diversity & Inclusion
• Creative problem solver with the ability to align various stakeholders on a common goal for customers
• Able to demonstrate critical thinking and influence others across various organizations and address ambiguity; a passion for influencing without authority
• Digital transformation experience with large and complex customers or industry experience and its functional knowledge.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until December 27, 2024.

Discovery

• Define an Account Team Unit (ATU) Field Engagement model for Customer Business Outcomes (CBO) in the context of our customers’ business that starts with their desired business outcomes
• Engage directly with VP/CxO level customers and internal account teams to execute the CBO Discovery Workshops, Solution Assessments and Business Envisioning workshops.
• Execute and deliver CBO Workshops that will validate the customers’ business outcomes, identify business and technical capabilities that need to be adopted or matured.
• Assess the current and desired state of maturity in the form of a Maturity Model, and map these capabilities from a Transformation Architecture to a Microsoft Reference Architecture
• Model and coach the Account Executive (AE) and Account Technology Strategist (ATS) communities to carry out planned and developed strategies with accounts we are focused to wins where we will establish Microsoft as the partner of choice within a vertical
• Lead multiple, highly complex engagements across various functions, which ultimately combine into one comprehensive model for engaging customers in a Business Outcome oriented sales motion

Customer Priority Alignment

• Internal Planning: Align customer goals & CBO research to determine approach for workshop
• Workshop: Facilitate engagement sessions with VP/CxO level customer leaders to seek alignment of the stakeholders and to explore opportunities and priorities based on impact towards success criteria
• Value Quantification: Create financial models that quantify top business priorities and use cases based on the customers’ specific Key Performance Indicator (KPI) measurements
• Present Board-Room-Ready Executive Summaries: Align stakeholders with resources and solutions that impact business priorities, including recommended next steps to maintain customer momentum toward high value – high impact outcomes.

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