West Pharma Supervisor Credit & Collections Finance GFS 

Ireland, Dublin 

567460275

Job Summary:

In this position, you will play an integral role in the working capital activities of West Pharmaceutical.

Reporting to the Credit & Collections Manager, you will lead the Credit & Collections team in the delivery of assigned accounts receivable activities.

Essential Duties and Responsibilities:

• Lead your team in the delivery of the Credit & Collections operational activities for assigned portfolio, which includes but is not limited to:
  • Ensure relevant SLA’s and KPI’s are achieved
  • Support and coach the team through complex dispute resolution, liaise with other depts. And/or attend customer meetings as part of the escalation process
  • Operational credit & collections activities are performed in accordance with the CP-20 Credit & Collections policy
  • Deliver the C2C month and quarter end activities, and closely work with RTR management in addressing any reconciling items/errors
  • Ensure Credit & Collections team provide a mature balance between customer satisfaction and credit risk
  • Work closely with the Credit Risk & Compliance Manager to minimise credit risk exposure
  • Support the commercial, wider finance teams and key stakeholders by actively seeking and developing partnerships, understanding the business requirements, and ensuring communication is maintained to the highest standards
  • Support integration into financial operations any future migration projects or acquisitions

• • Operate within the C2C policies, procedures, and internal controls,while always ensuring integrity and compliance
  • Support audit compliance activities in relation to the credit and collection's function
  • Preparation of month end closing activities and reporting

• Process, Technology and Service
  • Proactively identify process improvement opportunities within C2C and work collaboratively on assigned projects
  • Maintaining of DTP's & up to date SOP
  • Participate in any system implementation or changes as required

• People
  • Lead and mentor a team of credit & collection analysts
  • Focus on talent retention through succession planning and team development
  • Develop a customer-centric culture in your team with highly collaborative relationships with the relevant stakeholders
• Other duties as assigned

Basic Qualifications:

• • Third level qualification in Finance, a related field or equivalent experience
  • Minimum 6 years of relevant experience in Credit & Collections
  • Previous Shared Service Centre experience with multinational publicly quoted company

Preferred Knowledge, Skills and Abilities:

• Fluency in a second European language desirable
• Proficiency in MS Office applications
• Experience of SAP - S4 Hana would be a distinct advantage
• The ability to work and lead independently to deliver against strict deadlines
• Customer focused with excellent problem solving and communication skills (written and oral)
• Excellent organizational skills, with the ability and agility to adapt in a fast-paced environment
• People management experience or demonstrated ability to lead and coach others
• Attention to detail
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
• Able to always comply with the company’s safety policy.

Travel Requirements:

• Must be able to travel up to 5+% of the time.