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Apple Training Development Manager United States, California, Cupertino 56613594
30.03.2024
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Key Qualifications
- Knowledge and understanding of adult learning theory and instructional design methodologies for classroom-based, self-guided, and virtual training.
- Experience designing training programs for contact center personnel supporting technical troubleshooting and programs.
- Inspiring leadership skills with a record of building and maintaining high-achieving teams.
- Curious and forward thinking, with passion to improve and simplify processes.
- Integrity and respect for confidentiality.
- The ability to work under deadlines with minimal supervision.
- Ability to manage multiple projects within tight timeframes.
- Excellent verbal, written, and interpersonal communication skills.
- Contact center or customer service exposure and experience preferred.
- Experience with web-authoring tools, graphics design, or multimedia preferred.
- Experience with online collaboration tools preferred.
- Experience with developing and managing training content in multiple languages preferred.
Description
The manager will lead the day-to-day operations for the Continuity+ and Services onboarding training development team. Areas of responsibility include:Position may require periodic domestic or international travel.
Education & Experience
Requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $122,900.00 and $184,300.00, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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