Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
- Recruit and hire new services systems engineers into the territory, hiring the best talent in the industry
- Responsible to train, mentor, and review employees on your team, keeping them engaged and successful in their careers
- Support your services systems engineer team in complex evaluations, problem-solving and challenging customer environments
- Define and create an updated services system engineering training curriculum
- Provide effective technical leadership in customer interactions to include sharing security trends and product adoption methodologies employed by other customers to actively be part of the selling process
- Own the Transformation Services workshop methodology, documentation/deliverables and training of the SSE team to be able to deliver effective customer facing workshops that define the current state and future state of their security program that maximizes our product and services opportunities and customer ROI
- Act as a floating systems engineer and fill in for existing team members if there is a resource conflict or vacation coverage challenge
- Act as an escalation point for pre-sales and post-sales technical issues that arise
- Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
- Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
- Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to plan for
- Work with the Global practice leads and service delivery leads to recommend new service offerings for our large customers and provide feedback from customers
- Provide design consultation and standard methodology mentorship for rollout, implementation, and policy conversion during the 'pre-sales' process for strategic opportunities
- Maintain a general understanding of competitor selling strategies
- 50-75% travel within the region
Your Experience
- Experience as a pre-sales Services System Engineer Manager
- Experience as a Senior Services System Engineer or Consulting Engineering
- Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products
- Knowledge of how to scope LOE and build comprehensive services adoption, consumption and customized support solutions for our account teams to position with our Palo Alto Networks customer base
- Strong communication (written and verbal) and presentation skills
- Quota driven attitude focused on client's best solution by being a trusted advisor
All your information will be kept confidential according to EEO guidelines.
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $218,600/yr to $300,650/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
