Stay abreast of products, features, and adoption scenarios. Your insights will inform the creation of in-depth services sales enablement content, processes, and playbooks that help EMs drive pipeline & position strategic services
Support and own the early ramp and ongoing growth of our Engagement Managers; you will work with peers to evaluate training requirements, focusing on evolving our onboarding curriculum to elevate new talent into our business
As a subject matter expert on PS offerings, capabilities, and messaging, you may find opportunities to support your Engagement Managers in navigating the services sales cycle, which will inform how we develop and mature our processes
Ensure that our services sellers have access to and know how to leverage systems, tools, and resources (marketing, product enablement) necessary to excel within their roles (e.g., internal or external e-learning, etc.)
Act as a “force multiplier”, inspiring collaboration and camaraderie throughout our global EM community by breaking down silos and fostering a unified culture of community excellence
Support internal marketing and evangelism efforts for professional services by building reusable marketing assets (e.g., deal stories, proof points) and working with PS Product Marketing to drive these stories across the field
Experience you'll need
5+ years of experience in enterprise technology professional services in a customer-facing role
2+ years experience working in a SaaS company
Demonstrated leadership skills within complex, transformative services engagements and direct responsibility for overseeing customer outcomes, ensuring a seamless path to value
Experience in building, coaching, and managing peers either directly or indirectly
Keen adaptability to technology innovation with an ability to learn quickly in a rapid-growth, fast-paced, dynamic environment
A “can-do” attitude and the ability to work collaboratively and cross-functionally
Ability to synthesize large amounts of information into consumable and easy-to-understand frameworks and concepts to facilitate enablement
Ability to consult with and influence at all levels within the organization
Ability to quickly develop relationships and assert credibility with both technical and business teams
Strong verbal and written communication skills
High motivation for a role that requires soft and managerial skills to incept and drive change and improvement across the MongoDB PS organization
Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations.
Excellent analytical, diagnostic, and problem-solving skills
In your first 60 days, you will
Attend new hire sales training to learn about MongoDB’s technology, what we sell and how we sell
Learn about how MongoDB Professional Services helps customers adopt the MongoDB developer data platform, and gain familiarity with the entire suite of PS offerings
Familiarize yourself with the services sales methodology, organizational structure, and services sales-related IP
Gain proficiency with our services sales tools (e.g., Estimator, Bid Sheet, SOW Generator, SalesForce, Chorus, Highspot, MindTickle, Clari)
Identify gaps in our EM Enablement and suggest opportunities to improve on these gaps
Within 120 Days, you will
Be engaged in the day-to-day onboarding of Global EMs
Shadow services sales calls and intimately understand the activities and outputs produced throughout our sales phases
Collaborate with the sales, customer success, and delivery organizations, developing key relationships that will one day drive deeper integrations of PS into our customer base
As you grow, you will
Identify opportunities to optimize content, tools, and processes while feeling confident to present and back up your suggestions
Partner with Sales Enablement to integrate PS into enablement programs for the broader Sales team
Partner with PS Product Marketing to create several PS marketing assets (e.g., deal stories, proof points, customer case studies) and define processes for the sustainable production of such assets