Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
A form of commercial contracting certification.
Demonstrable experience of program governance and management of complex processes and contracts.
Professional presentation skills with experience of regularly presenting a variety of different audiences.
Customer advocacy, a deep ethos and understanding of customer needs and the methods by which to surface articulated and unarticulated needs.
Responsibilities
Independently develops innovative plans and processes to efficiently execute customer solutions and projects, scaling for multiple/complex customers as possible.
Independently aligns moderately complex solutions that meet customer needs.
Collaborates with multiple cross-functional teams of architects, engineers, finance, legal support, operations owners to relay customer goals, evaluate suggested actionable solutions, and establish cadence for product adoption. Resolves day-to-day issues within scope before escalation to management.
Identifies potential issue areas to bring insights back internally for development.
Contributes to development of training content internally to enable teams to expedite customer acceleration and integration.
Documents processes and learnings during customer projects and engagements to identify patterns in insights for process development (e.g., blockers in the beginning, actions taken, qualifiers of success).