Palo Alto Sr Customer Success Architect 

United States, Texas, Plano 

564438597

Being the cybersecurity partner of choice, protecting our digital way of life.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Your Impact

• Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption

• Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.

• Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products

• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Your Experience

• Experience with development and maintenance of scripts in Python.
  JavaScript or PowerShell is a plus

• Experience in security design and architecture, content development and workload automation.

• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems

• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.

• Familiarity with attack surface management is a plus

• Experience as a Security Incident Responder or SOC analyst/manager

• Experience in customer-facing roles is a must

• Ability to work under pressure, and prioritize tasks accordingly

• Fluent English is a requirement. Any other language is a plus

• Ninja uniform is a plus

You’ll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new – in fact, you’ll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.

All your information will be kept confidential according to EEO guidelines.