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Microsoft Customer Success Management Specialist Taiwan, Taoyuan City 563916188
Yesterday
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Qualifications
- Proficiency in Thai and English language
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Experience working with Enterprise customers across ASEAN countries (preferred)
Responsibilities
- Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
- Customer Success Leadership and Customer Strategy and Growth: You willlisten to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
- You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
- Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
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