SAP Senior User Experience Researcher 

Canada, British Columbia, Vancouver 

563834993

What you'll do

As a Senior UX Researcher you will be part of our multi-disciplinary design team that includes other user experience designers, user researchers, content designers and user assistance.

In your day-to-day, you will:

• Conduct user research on products within the PTX Data and Analytics products working collaboratively with the key members of the product team
• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
• Craft materials for research activities, such as research plans, moderation guides and workshop templates that align methods and scope with needs and constraints, then execute the research sessions
• Synthesize/analyze data and findings, developing actionable insights, outputs and frameworks for both short term and long-term research needs for product interactions and experiences
• Balance research rigor with agility to deliver timely, useful results
• Design compelling and digestible deliverables for product stakeholders, focused on storytelling and highlighting important insights for next steps
• Review research processes of others, offering consulting on user research best practices
• Collaborate with other researchers, designers, product managers and engineers to identify opportunities for innovation and differentiation
• Work with stakeholders to monitor success metrics and help design and product leaders continuously improve the experience

You are able to work hybrid from our Vancouver office 2-3 days a week.

• 5+ years of experience owning and leading user research projects with demonstrated impact on outcome, ideally in a software company
• Proficient in a wide variety of user research methods and able to mix and apply methods to answer research questions
• Demonstrated ability to make informed decisions about how and when to apply research methods based on solid understanding of their benefits and tradeoffs
• Excellent communications skills
• Strong presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Open to trying new ways of working and teaching the broader organization how to integrate research into our daily activities
• Must be a solid team player in international teams with the ability to work asynchronously and manage your time well
• Familiarity with the UX design process and tools

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.