Amazon Workforce Analyst GWP Global Planning 

Romania, Bucharest 

562736585

In this role, you will support the delivery of service levels and productivity targets for all skills/sites you support. You will understand our business drivers and levers, and will monitor and report volume actuals against forecast, to meet short-term outlook.
Responsibilities include:
- On-going generation, creation, and maintenance of accurate data/reporting
- Run “what-if” scenarios for staffing
- Analyze data to outline any reasons for under/over performance, and recommend actions to improve performance.
- Support the production, communication, & implementation of service level action plans
- Monitor staffing levels against scheduled plan to efficiently handle incoming work units at the prescribed service levels- Ensure accurate recording and reporting of metrics
- Develop relationships with leadership and workflow/capacity partners, to include sharing standard methodologies
- Evaluate and implement opportunities for improving workflow processes and automation of processes
- Monitor adherence to productivity and SLA

- Experience demonstrating problem solving and root cause analysis
- Experience writing complex Excel VBA macros
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience using hard data and metrics to back up assumptions and concepts

- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)