Amazon Cloud Support Associate - Artificial Intelligence Machine Learning 

Taiwan, Taipei, Taipei 

561863680

歡迎社會新鮮人/應届畢業生投遞
This Position is for 2025 Graduates Only.
【公司簡介】 AWS Support Engineering為全球客戶提供專業的技術建議，協助他們於AWS雲端平台達到商業目標。身為AWS Support Engineering的團隊成員，您將接觸到最先端的技術，並與重要的企業客戶及內部工程團隊直接合作。您想加入全球最大的雲端運算公司嗎？您希望成為新世代的雲端專家嗎？您有興趣協助客戶更有效的改善流程嗎？歡迎加入我們！
【選擇Premium Support團隊】
• 團隊：您將與一群對雲端運算充滿熱情及才能的同事合作，與客戶共創價值。
• 職涯：我們為員工規劃完整的發展計畫，協助您在組織內達到職涯目標。
• 訓練：公司具備豐富的訓練資源，讓您可以於工作中成功，同時培養原有領域及全新知識。
• 工作：遵循著follow-the-sun模式，於白天或稍晚時段工作，夜間時段會交接給其他國家的團隊。您沒有on-call的需求，但可能會於週二-週六或週日-週四工作。
• Team: You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have extensive training programs and mentoring to help you develop the skills required to be confident and successful in your role, and to expand your knowledge in to new areas.
• We operate on a follow-the-sun model - we work in the daytime/evening, and handover to other Premium Support sites during the night. Some shifts include staggered weeks, either Sunday-Thursday or Tuesday-Saturday.
Key job responsibilities Every day will bring new and exciting challenges. You will be primarily responsible for solving customer’s cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Learn, support, and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Work on critical, highly complex customer problems that may span multiple AWS services
• Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
Support Areas
• Artificial Intelligence
• Machine Learning
• Big Data
• Cloud computing
• Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
• OS (Linux and/or Windows Servers)
• Virtualization (VMware, Xen, Hypervisor)
• Security concepts / best practices

• Currently enrolled in final year of Bachelor or Master in Information Management, Information Systems, Information Technology, Computer Science, Computer Engineering, Engineering or a related field and will graduate in 2025
• Knowledge of cloud platforms
• Knowledge of networking, operating systems and system administration
• Knowledge of programming and scripting languages (such as Python, Java, Shell scripting, etc.)
• Knowledge of AI/ML technologies.
• Excellent oral and written communication skills in both English and Mandarin
• Problem-solving skills
• Strong customer focus
• Strong multi-tasking skills
• Self-starter who is excited about technology

• Proficiency in cloud platforms (AWS, Azure, or Google Cloud, etc.)
• Strong understanding of networking, operating systems (Linux, Windows), and system administration
• Proficiency in Python or other programming languages commonly used in AI/ML (R, Java or Julia, etc.)
• Familiarity with AI and ML technologies
(1) Understanding of machine learning concept, algorism, and workflow
(2) Experience with machine learning frameworks (such as TensorFlow, PyTorch, etc.)
(3) Knowledge of neural networks, natural language processing, and computer vision technologies
(4) Experience with data pre-processing and model evaluation techniques
• Strong analytical and troubleshooting skills